We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for any reason.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at firstname.lastname@example.org. Once your return is accepted, we’ll send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question by phone at (720) 459-9581 or email email@example.com.
Damages and issues
Every effort is made to ensure your product is free from defects. Please inspect your order upon receipt and contact us immediately in the unlikely event the item is defective, damaged or if you receive the wrong item in error so we can evaluate the issue and make it right. Items that arrive damaged are subject to replacement. Peach Lane will send you a free prepaid shipping label along with instructions on how and where to return your purchase.
Please contact us by phone at (720) 459-9581 or email firstname.lastname@example.org with any questions about damaged or defective items.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products such as special orders or personalized items such as engraving. Personalized items will be subject to exact replacement if found to have damage or defect. Be sure to double check spelling and grammar on any personalized items. When an item is made correctly to the specifications provided during the ordering process a return is not possible. Please feel free to get in touch with us by phone at (720) 459-9581 or email email@example.com if you have questions or concerns about your specific item.
Exchanges are welcome when items are exchanged within 30 days of purchase. Exchanged items must be returned in the same new, unworn, unused condition with tags and in the same condition as when it was received. Please contact us for a free return shipping label along with instructions on where and how to return your item for exchange. Once exchanged items are received, we will gladly process your request. We will refund any difference for items exchanged when the exchange results in a lower price than the original purchase. In the event an exchange results in a higher price than the original purchase, an invoice will be issued and must be paid prior to shipment of the new item. Please contact us us by phone at (720) 459-9581 or email firstname.lastname@example.org if you have questions or concerns about exchanging your purchase.
For any eligible refunds, items must be received in the same condition in which you received it. We will notify you once we’ve received and inspected your return. Once the return is approved, you’ll be automatically refunded on your original payment method (no exceptions). Please allow sufficient time for your bank or credit card company to process and post the refund once initiated.
Non Refundable Items
Due to hygienic reasons, all earrings are non-refundable, and are only eligible for exchange toward a new store item, if defective.
Items marked as final sale are non-refundable and are only eligible for exchange toward a new store item, if defective.
Permanent Jewelry is a custom product made to fit you perfectly. Customized products from our permanent jewelry line are not refundable.